Work policy & terms
How we run a project — scope, payments, timelines, ownership, and support. We keep the terms plain so both sides know what to expect before any work begins. The exact figures for your project are always confirmed in writing in your proposal.
In short
- 30% of the total budget is paid in advance before work starts.
- The balance is billed at agreed milestones, with the final payment due before launch / handover.
- You own the final work once it is fully paid for.
- Third-party costs (hosting, domains, paid plugins, licences) are billed separately.
- Ongoing maintenance and support are optional and quoted separately.
1. Quotes, scope & estimates
Every project begins with a written proposal that lists the agreed scope, deliverables, timeline, and price. A quote is valid for 30 days from the date it is issued. Work covered by the proposal is fixed; anything outside it is treated as a change request (see section 5) and may affect the price and timeline.
2. Payments
Our standard payment terms are:
- Advance — 30% of the total project budget is invoiced once the proposal is accepted, and is payable before work begins. We schedule and reserve time for the project only after the advance is received.
- Milestone payments — for larger projects the remaining balance is split across agreed milestones (for example, after design approval and after development).
- Final payment — the remaining balance is due on completion, before the site or system goes live and before files are handed over.
- Smaller projects may instead use a simple 50% advance / 50% on completion split, stated in the proposal.
Prices are quoted in US dollars unless agreed otherwise. Invoices are payable within 7 days of the invoice date. Bank-transfer charges, currency-conversion fees, and payment-gateway fees are borne by the client.
3. Late payments
If an invoice is overdue, we may pause work until it is settled. Timelines are extended by any period during which a payment is outstanding. Work that has been paused for more than 30 days due to non-payment may be treated as cancelled under section 8.
4. Timeline & client responsibilities
Timelines in the proposal assume that you provide what we need on time — content, text, images, logins, approvals, and timely answers to questions. Delays in supplying these, or in giving feedback, move the delivery date accordingly. We will always tell you clearly what we are waiting on.
5. Revisions & change requests
Each stage includes a reasonable number of revision rounds, stated in the proposal, so we can refine the work together. New features, extra pages, redesigns, or changes to already-approved work are change requests: we estimate them first, and start only once you approve the additional cost and any timeline impact.
6. Third-party services & costs
Costs for services owned in your name — domains, hosting, email, paid themes or plugins, premium fonts, stock images, SSL, and similar — are not included in the project price unless stated. We will recommend and help set these up, but the subscriptions and licences remain your responsibility.
7. Ownership & handover
Once the project is paid in full, ownership of the final deliverables — the website, custom code, and design files we created for you — transfers to you. Until then, the work remains ours. We may reuse our own underlying tools, libraries, and general know-how on other projects. Third-party components keep their own licences.
8. Cancellation & refunds
You may cancel a project at any time in writing. The advance covers planning and reserved time and is non-refundable once work has started. If you cancel partway through, you are billed for all work completed and any costs already committed up to that point; anything already paid beyond that is credited or refunded.
9. Portfolio & confidentiality
We keep your business information and any credentials confidential and share them only within our team as needed to do the work. Unless you ask us not to, we may show the finished project in our portfolio and link to it. Anything you mark as confidential stays private.
10. Support & warranty
After launch we fix genuine bugs in the work we delivered, free of charge, for 30 days. Beyond that, maintenance, updates, new features, and ongoing monitoring are covered by a separate support plan or billed hourly. Issues caused by third-party updates, edits made by others, or hosting problems fall outside the warranty.
11. Communication
We work in clear English and reply to messages within one to two business days. Our working week is Monday to Friday; urgent support outside those hours can be arranged under a support plan.
12. Changes to this policy
We may update this policy over time. The terms that apply to your project are the ones in force, and stated in your proposal, on the day the project is agreed.
Last updated: June 2026. Questions about anything here? Get in touch — we're happy to walk through it before you commit.
Clear terms, clear work
Tell us about your project and we'll send a proposal with the exact scope, price, and payment schedule.